In this episode of the Inspector Empire Builder Podcast, Matt Williams sits down with Celeste Starchild to talk about the evolution of HomeBinder into Haven and what that change means for home inspectors, real estate agents, and homeowners. Haven has expanded from a digital home-management platform into a homeowner concierge service designed to help buyers through one of the most stressful parts of homeownership: actually getting moved in.
What if your home inspection could provide far more value than just an inspection report, and create an additional revenue opportunity for your business at the same time?
In this episode of the Inspector Empire Builder Podcast, Matt Williams sits down with Celeste Starchild to talk about the evolution of HomeBinder into Haven and what that change means for home inspectors, real estate agents, and homeowners. Haven has expanded from a digital home-management platform into a homeowner concierge service designed to help buyers through one of the most stressful parts of homeownership: actually getting moved in.
The conversation covers how Haven can help homeowners connect utilities, shop insurance, find internet providers, coordinate movers, set up security services, manage home information, and continue receiving support after closing.
Matt and Celeste also tackle one of the biggest concerns inspection companies have when partnering with technology companies: client data. They discuss consumer permission, trust, customer experience, value exchange, and why Celeste believes inspection companies should share in the value created when their clients choose additional services.
If you own a home inspection company and are looking for ways to increase customer value, grow ancillary revenue, protect your client relationships, and differentiate your business, this episode offers a very different way to think about what happens after the inspection.
What You’ll Learn:
→ You’ll learn why HomeBinder was rebranded as Haven and how the company evolved from a simple digital home binder into a broader moving and homeownership concierge designed to reduce stress during the home-buying process.
→ You’ll hear how Haven approaches homeowner data, consent, and communication, including its client-care follow-up process and why Celeste says homeowners who do not want additional assistance are not continually contacted.
→ You’ll discover how Haven makes money through service providers such as internet, security, insurance, energy, and other vendors—and why inspection companies can share in some of the value generated when their clients select those services.
→ You’ll also hear Matt and Celeste discuss the future of the inspection industry, why market share matters more than simply riding a strong housing market, and why some of the most successful inspection companies are expanding their value through ancillary and adjacent services.
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